Privacy Policy — WowJili Philippines

1. Introduction

WowJili operates the online casino and sports betting platform at wowjili.net. This Privacy Policy describes how WowJili collects, uses, stores, shares, and protects the personal information of all registered players and visitors in the Philippines. It applies to all interactions with wowjili.net, including account registration, deposits, gameplay, promotions, and customer support.

By registering a WowJili account or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this policy, you should stop using WowJili and may request account closure by contacting our support team.

Scope: This Privacy Policy applies to Filipino players aged 21 and above who use wowjili.net. It covers personal data collected through the website, mobile browser access, and all direct communications with WowJili support.

2. Data We Collect

WowJili collects the following categories of personal data from Filipino players. We only collect what is necessary to operate the platform, verify your identity, process payments, and comply with applicable regulations.

Category	Examples	Why We Need It
Identity Data	Full legal name, date of birth, government-issued ID number	Account registration and KYC verification
Contact Data	Mobile number, email address	Account communications, support, security alerts
Payment Data	GCash or Maya account number, bank account details, transaction records	Processing deposits and withdrawals in PHP
Usage Data	Games played, bets placed, session duration, win/loss history	Platform operation, responsible gaming monitoring, fraud prevention
Device Data	IP address, browser type, operating system, device identifiers	Security, fraud prevention, platform optimisation
Location Data	Country and region derived from IP address	Eligibility verification, regulatory compliance
Communication Data	Support chat logs, email correspondence, feedback submissions	Customer support, dispute resolution, service improvement

WowJili does not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is required for standard identity verification purposes.

3. How We Collect Your Data

WowJili collects personal data through the following channels:

Direct registration — when you create a WowJili account and submit your name, mobile number, date of birth, and payment details.
KYC verification — when you submit a government-issued Philippine ID such as a PhilSys National ID, driver's licence, passport, or SSS/GSIS card to complete identity verification.
Deposits and withdrawals — when you initiate transactions via GCash, Maya, InstaPay, or PESONet, WowJili records transaction references, amounts, and timestamps.
Gameplay activity — when you place bets, spin slots, join live dealer tables, or wager on sports and esports markets at WowJili, our system records your activity automatically.
Cookies and technical tools — when you visit wowjili.net, we collect device and session data through cookies and similar technologies. See Section 8 for full details.
Customer support — when you contact the WowJili support team, we record the conversation for quality assurance and dispute resolution purposes.
Promotions and surveys — when you opt in to a WowJili promotion or participate in a voluntary player survey, we collect the information you provide.

4. How We Use Your Data

WowJili uses the personal data we collect for the following purposes:

To create, verify, and manage your WowJili player account and ensure it belongs to an eligible Filipino player aged 21 and above.
To process deposits and withdrawals in Philippine Pesos via GCash, Maya, InstaPay, and PESONet accurately and securely.
To provide access to WowJili's full game library, live dealer tables, sports betting markets, and esports wagering platform.
To monitor gameplay for responsible gaming purposes, including activating deposit limits, cool-off periods, and self-exclusion where requested or required.
To detect, investigate, and prevent fraud, bonus abuse, money laundering, and other prohibited conduct described in the WowJili Terms and Conditions.
To communicate important account notifications, security alerts, and updates to WowJili's policies.
To send promotional communications about WowJili bonuses, free spins, and reload offers — but only where you have consented to receive such messages. You may opt out at any time through your account settings.
To improve the WowJili platform through analysis of aggregated usage data, game performance metrics, and player feedback.
To comply with applicable Philippine laws and regulations, including financial reporting obligations and anti-money-laundering requirements.

Marketing Opt-Out: WowJili will only send promotional messages to players who have consented. You can withdraw your marketing consent at any time by updating your notification preferences in your WowJili account settings or by contacting support.

5. Legal Basis for Processing

WowJili processes your personal data on the following legal grounds:

Contractual necessity — processing your identity, contact, and payment data is necessary to provide you with WowJili account services, process transactions, and fulfil our obligations to you as a player.
Legitimate interests — WowJili has a legitimate interest in maintaining platform security, preventing fraud, investigating prohibited conduct, and improving our services for all Filipino players.
Legal obligation — WowJili is required to process and retain certain data to comply with applicable Philippine financial, anti-money-laundering, and reporting regulations.
Consent — for marketing communications and non-essential cookies, WowJili relies on your explicit consent, which you may withdraw at any time without affecting your account access.

6. Sharing Your Data

WowJili does not sell, rent, or trade your personal data to any third party. We may share your data only with the following categories of trusted parties, and only to the extent necessary for the stated purpose:

Payment processors — GCash, Maya, InstaPay, and PESONet operators receive the minimum transaction data required to process your deposits and withdrawals in PHP.
Identity verification providers — third-party KYC service providers may process your government ID images and biometric data solely for the purpose of verifying your identity. These providers are bound by strict confidentiality obligations.
Game software providers — the providers of WowJili's casino game library and live dealer infrastructure may receive anonymous session data for game integrity and RNG certification purposes. They do not receive your full identity or payment details.
Regulatory and law enforcement authorities — WowJili may be legally required to disclose player data to Philippine government agencies, law enforcement bodies, or financial regulators in response to a lawful request or court order.
Anti-fraud and AML services — WowJili may use third-party fraud detection and anti-money-laundering screening tools that process transaction and identity data to flag suspicious activity.

Reminder: WowJili will never sell your personal data. Any third party that receives your data on our behalf is contractually required to protect it and use it only for the specific purpose authorised by WowJili.

7. Payment Data and Financial Information

All WowJili accounts are denominated in Philippine Pesos (₱). When you make a deposit or request a withdrawal via GCash, Maya, InstaPay, or PESONet, WowJili records the transaction amount, timestamp, reference number, and the name associated with the sending or receiving account.

WowJili does not store your full GCash or Maya PIN, bank account login credentials, or card CVV numbers. Payment credentials are handled directly by the respective payment processors and are never visible to WowJili staff in plain text.

Transaction records are retained by WowJili for the period required by applicable Philippine financial regulations and our internal anti-money-laundering compliance programme. These records may be disclosed to regulators or law enforcement upon lawful request.

Secure Transactions: WowJili's payment pages use TLS encryption. Always verify that your browser shows a secure connection when making transactions on wowjili.net.

8. Cookies and Tracking Technologies

WowJili uses cookies and similar technologies to operate and improve the platform experience for Filipino players. Cookies are small text files stored on your device when you visit wowjili.net. They help us remember your session, preferences, and login state.

WowJili uses the following types of cookies:

Essential cookies — required for wowjili.net to function. These include session management, authentication tokens, and security cookies. You cannot opt out of essential cookies while using the platform.
Functional cookies — remember your account preferences such as language, display settings, and responsible gaming tool configurations.
Analytics cookies — collect anonymised data about how players navigate wowjili.net, which pages are visited most, and where technical errors occur. This data is used to improve the platform and is not linked to your personal identity.
Marketing cookies — used only with your consent to measure the effectiveness of WowJili promotions. You may opt out of marketing cookies at any time through your browser settings or the WowJili cookie preference centre.

You can manage or disable cookies through your browser settings. Disabling essential cookies will prevent you from logging in and using the WowJili platform. Disabling analytics or marketing cookies will not affect your core gameplay experience.

9. Data Retention

WowJili retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable Philippine law.

Active accounts — personal data, gameplay history, and transaction records are retained for the full duration your WowJili account remains active.
Closed accounts — following account closure, WowJili retains identity and transaction records for a minimum of five years to meet anti-money-laundering and financial reporting obligations.
KYC documents — copies of government-issued IDs submitted for verification are retained for the period required by applicable regulations after account closure.
Support communications — customer support logs are retained for two years from the date of the interaction, or longer if the matter relates to an unresolved dispute.
Marketing consents — records of your marketing preferences and consent history are retained for as long as your account is active plus an additional 12 months after closure.

Once the applicable retention period expires, WowJili securely deletes or anonymises your personal data so that it can no longer be linked to you as an individual.

10. Security of Your Data

WowJili implements technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

TLS encryption for all data transmitted between your browser and wowjili.net.
Hashed and salted password storage — WowJili staff cannot read your password in plain text.
Access controls that restrict internal access to personal data on a strict need-to-know basis.
Regular security assessments and monitoring of the WowJili platform infrastructure.
Two-factor authentication options available to players for additional account protection.

While WowJili takes reasonable steps to secure your data, no online platform can guarantee absolute security. You are responsible for keeping your WowJili login credentials confidential and for notifying us immediately if you suspect unauthorised access to your account.

Phishing Warning: WowJili will never ask for your password, GCash PIN, or bank OTP via email, chat, or phone. If you receive such a request claiming to be from WowJili, do not respond and contact our support team immediately.

11. Your Data Rights

As a Filipino player using WowJili, you have the following rights regarding your personal data. To exercise any of these rights, contact the WowJili support team with your request and account details.

1

Right to Access

Request a copy of the personal data WowJili holds about you, including your account details, transaction history, and gameplay records.

2

Right to Correction

Request that WowJili correct any inaccurate or incomplete personal data held in your account, subject to identity verification.

3

Right to Deletion

Request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to our legal retention obligations.

4

Right to Restrict Processing

Request that WowJili restrict processing of your data in certain circumstances, such as while a dispute about accuracy is being resolved.

5

Right to Data Portability

Request a machine-readable copy of the personal data you have provided to WowJili for transfer to another service where technically feasible.

6

Right to Withdraw Consent

Withdraw your consent for marketing communications or non-essential cookies at any time without affecting your account access or gameplay.

WowJili will respond to data rights requests within a reasonable period. In some cases, legal obligations may prevent WowJili from fully complying with a deletion request — for example, where transaction records must be retained for regulatory purposes.

12. Minors and Age Restriction

WowJili is strictly for persons aged 21 and above. WowJili does not knowingly collect personal data from anyone under the age of 21. If you believe a person under 21 has registered a WowJili account or submitted personal data to our platform, please contact the WowJili support team immediately.

Upon receiving a credible report that a WowJili account belongs to a person under 21, we will suspend the account, investigate the matter, and permanently delete any personal data associated with that account without delay.

Age Verification: WowJili requires all players to verify their age as part of the KYC process before any withdrawal is approved. Accounts where age cannot be confirmed to be 21 or above will be suspended.

13. Changes to This Privacy Policy

WowJili reserves the right to update or revise this Privacy Policy at any time. When material changes are made, WowJili will update the "Last Updated" date at the top of this page and, where appropriate, notify registered Filipino players through their account notification centre.

Your continued use of wowjili.net after any changes to this Privacy Policy constitutes your acceptance of the revised policy. WowJili recommends reviewing this page periodically to stay informed about how your data is handled. The most current version of the WowJili Privacy Policy is always available at wowjili.net/privacy-policy.

14. Contact and Data Enquiries

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to report a privacy concern, please contact the WowJili support team. We are available 24 hours a day, 7 days a week.

WowJili Privacy Support: support wowjili.net — available 24/7 for data access requests, correction requests, and privacy concerns from Filipino players.

For responsible gaming concerns or to activate self-exclusion, visit the Responsible Gaming page. For the full platform rules that govern data use in the context of your account, read the Terms and Conditions.

WowJili Privacy Policy

TLS Encryption

No Data Selling

Your Rights Protected

Philippine Standards

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